Sourcing Service Fees: How We Charge and What’s Included

Pupulan offers two ways to price your sourcing project. A fixed fee is quoted for an agreed scope of work. A percentage-based fee is calculated on the value of the products only, excluding freight and other charges. Your quotation shows what the service fee covers and lists any separately quoted costs.

Discuss your projectClear scope. Practical deliverables. Project-specific fees.
WHAT YOUR SERVICE FEE SUPPORTS

Less Chasing. Clearer Decisions.

Comparing supplier quotations, tracking sample changes and coordinating production takes time. Pupulan coordinates the tasks you need across independent factories, with clear records and decisions for your approval.

COMPARE YOUR OPTIONS

Quotation comparisons

Review specifications, prices and exclusions together, so differences are easier to assess.

KEEP APPROVALS CLEAR

Sample approval records

See which details are approved, what has changed and what still needs your decision.

FOLLOW YOUR ORDER

Order progress updates

Track the agreed milestones, reported issues and actions awaiting your approval.

Choose the stages you need below. Your quotation specifies the deliverables, reporting arrangements and exclusions.

1Requirements & sourcingCompare supplier options against your requirements.

What we can do

Clarify requirements, identify candidate suppliers, check basic supplier information and request quotations.

What you receive

A requirements record, candidate supplier information and a quotation comparison.

What you confirm

Specifications, quantities, target price and currency, destination and suppliers to take forward.

2Samples & order confirmationKeep sample changes and approvals on record.

What we can do

Coordinate sample communication, revisions, packaging and order details.

What you receive

Sample updates, revision records and outstanding approvals.

What you confirm

Samples, specifications, packaging, testing requirements and order terms. Tooling costs and ownership are agreed before development.

3Production & quality follow-upSee progress, inspection findings and issues to resolve.

What we can do

Follow production milestones and coordinate inspection against the specified coverage and acceptance criteria.

What you receive

Progress updates, inspection findings and issues requiring a decision.

What you confirm

Changes, corrective actions and release decisions. Authority for Pupulan to approve release requires written criteria and authorization.

4Consolidation & shipment coordinationKeep packing, shipment information and handover connected.

What we can do

Coordinate packing, consolidation, export documents and freight-forwarder communication within the agreed scope.

What you receive

Packing and shipment information, document updates and handover status.

What you confirm

Shipment arrangements, destination, trade term and named place, cost coverage and required documents.

SERVICE FEE OPTIONS

Two Service Fee Options

A fixed fee for a defined task, or an agreed percentage of product value for order coordination.

YOUR PROJECT, YOUR SCOPEExplore each option below.
1 / THE STARTING POINTYour sourcing briefProduct, quantity & support needed
2 / CONFIRMED TOGETHER Agreed quotationScope, costs & responsibilities

Your quotation connects the fee with the work and deliverables covered.

DEFINED TASKS & PROJECTS

Fixed service fee

For a clearly defined sourcing task or project with an agreed set of deliverables.

How it is calculated
A fixed quotation for the tasks and deliverables you need.
What shapes the quotation
Product requirements, sourcing difficulty and coordination workload.
What we confirm together

Tasks, deliverables, fee and payment schedule. Extra work is approved before it begins.

ONGOING ORDER COORDINATION

Percentage-based service fee

For coordination across an order, which may involve several products, suppliers and production stages.

How it is calculated
Agreed product value × agreed service fee rate. Freight and other charges are excluded from this calculation.
What shapes the quotation
Order value, product mix, supplier coordination and ongoing support.
What we confirm together

The rate, product-value basis, orders covered, included services and payment schedule.

We review workload, order value and complexity together. Order size or SKU count alone does not determine the fee model.

TYPICAL PROJECT STARTING POINTS

Where Does Your Project Start?

Illustrative starting points, not customer case studies or fixed packages.

A SMALLER PURCHASE

A small-batch order

You have a product reference and need help finding a supplier for a limited quantity.

Work to define
Supplier enquiries, quotation comparison, samples and selected follow-up.
Fee approach to discuss
A fixed fee for a defined scope.
Confirm first
Specifications, quantity, samples and destination.
A COORDINATED PRODUCT RANGE

Multiple SKUs & suppliers

You need products or variants coordinated across suppliers.

Work to define
Sample approvals, production updates, inspection and consolidation coordination.
Fee approach to discuss
A percentage-based fee, depending on workload and order value.
Confirm first
Quantity by SKU, supplier roles, packaging and readiness dates.
TARGETED SUPPORT

You already have a supplier

Your supplier is in place; you need help with selected tasks.

Work to define
Checks, production follow-up, inspection or shipment handover.
Fee approach to discuss
Either model, depending on the support required.
Confirm first
Order stage, supplier contacts, records and authorization.

Your quotation identifies the selected services, product costs and separate expenses.

YOUR QUOTATION

What Goes Into the Fee?

The fee reflects the work involved in these six areas.

Product & specificationMaterials, technical details and customization.

Existing specifications and new development require different work. Drawings, tolerances and customization help define it.

SKUs & suppliersThe range of products and parties to coordinate.

Styles, sizes, colors and supplier locations affect comparisons, approvals and follow-up.

Sourcing & samplesSupplier discovery, sampling and revisions.

The starting point, sample rounds and revisions shape the sourcing workload.

Quality & documentationChecks, testing and records required.

Inspection coverage, acceptance criteria and documentation define the checks needed. Laboratory and third-party charges are identified separately.

Packaging & consolidationLabels, cartons and combined shipments.

Labels, barcodes, carton checks and supplier arrivals affect handling and coordination.

Timing & follow-upThe schedule and level of ongoing support.

Milestones, reporting frequency and support between approvals shape the workload. Timing is reviewed for your project.

COST CLARITY

Your Service Fee and Other Costs

See what pays for our work, what pays for the goods and which expenses are separate.

SERVICE FEE

The agreed coordination work

Your service fee covers the tasks and deliverables listed in the quotation.

The quotation also sets out payment timing and start conditions.

PRODUCT PAYMENT

The goods you purchase

Product costs are identified separately from the service fee.

Customers pay product funds to Pupulan; Pupulan pays the suppliers under the agreed order arrangements.

PROJECT & THIRD-PARTY COSTS

Expenses confirmed separately

Samples, courier, factory audits, photography and storage are charged separately and approved before costs are incurred.

Other costs to confirm in the quotation

Tooling, laboratory testing, third-party inspection, travel, packaging, consolidation and transport are listed as applicable. The quotation identifies included and separate charges. Destination duties and taxes depend on the shipment arrangements.

Confirm before spending.

We obtain your written approval before starting chargeable work or incurring additional expenses.

YOUR WRITTEN QUOTATION

What Your Quotation Sets Out

Six points to check before you approve the work.

  1. Tasks & responsibilities

    Products, suppliers and stages covered; Pupulan’s tasks and your approvals.

  2. Deliverables & updates

    Comparisons, sample records, updates, inspection findings or shipment records to be provided.

  3. Fee model & calculation basis

    The fixed fee or percentage rate, product-value basis and orders covered. Freight and other charges are excluded from the percentage calculation.

  4. Included & separate costs

    Service inclusions and exclusions, product payments and separate project expenses.

  5. Payment & start conditions

    Currency, payment schedule and conditions for starting work.

  6. Changes, pauses & cancellation

    Approval of extra tasks; treatment of completed work, incurred costs, supplier commitments and any balance or refund.

The accepted quotation and order documents define your project terms.

BEFORE WORK BEGINS

From Your First Enquiry to Work Underway

  1. Share your brief

    Start with a product reference, estimated quantity and destination.

    Your sourcing brief
  2. Define the scope

    We clarify the missing details and the support you need.

    Tasks, deliverables & responsibilities
  3. Confirm the quotation

    Review the services, costs and payment arrangements in writing.

    Written fee & payment agreement
  4. Start the agreed work

    Work begins once approval and the agreed start conditions are in place.

    Approval & start conditions confirmed

If your project changes

New products, revisions, extra suppliers or checks may affect the fee and schedule. We review the impact and obtain written approval before additional work begins.

COMMON QUESTIONS

Questions About Working Together

Why is there no public price list?

Specifications, sourcing difficulty and coordination needs vary. We quote after reviewing your brief, so you can assess the fee alongside the work it covers.

Which fee model fits my order?

A defined task may suit a fixed fee; ongoing order coordination may suit a percentage-based fee. We review workload, value and complexity with you.

What is the percentage-based fee calculated on?

The agreed product value, excluding freight and other charges. Your quotation specifies the rate, orders covered and payment schedule.

Are samples, testing and transport included?

Samples, courier, factory audits, photography and storage are separate charges. Testing, inspection and transport costs are identified in your quotation and approved before they are incurred.

Can you support an order if I already have a supplier?

Yes. Tell us what is already in place and where you need support. You can communicate directly with your factory; our quotation defines the tasks we coordinate.

When do I pay the service fee?

Your quotation sets out the payment schedule and start conditions. Chargeable work begins after written approval and those conditions are met.

What happens if an order changes, pauses or is cancelled?

We review completed work, incurred costs, production status and supplier commitments. Any revised scope, outstanding balance or refund is assessed for that order and confirmed in writing.

START WITH WHAT YOU HAVE

Tell Us What You Need to Source.

Share a product photo, drawing or specification, your estimated quantity and destination. We’ll help clarify the remaining details needed for a quotation.

For the quotation, we’ll confirm quantity by SKU, target price and currency, preferred trade term, and testing, labeling and packaging requirements.

Discuss Your Project
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