HOW WE WORK

From Your Brief
to Shipment

Our China sourcing process has six stages and three key decisions for you.

YOUR CHINA-BASED SOURCING PARTNER

Three Decisions. One Clear Process.

We coordinate the work with independent factories. You make three key decisions:

  1. Before samplingConfirm the specifications and quotation.
  2. Before productionApprove the sample before bulk production starts.
  3. Before shipmentReview the inspection findings and decide whether to release the goods.
YOUR SOURCING WORKBENCH

Explore what we coordinate.

    YOUR SOURCING SUPPORT

    Product sourcing

    We turn your product brief into supplier enquiries and compare candidate options against your requirements.

    Discuss your sourcing brief

    Explore a service or product category. Scope, specifications, supplier suitability and separate costs are confirmed for your order.

    WHAT WE PAY ATTENTION TO

    Clear Questions. Better-Informed Decisions.

    Sourcing involves more than finding a product. Explore the questions we work through with you before and during an order.

    1Supplier identity & paymentKnow who is behind the order.

    A supplier listing is a starting point. Before the order is confirmed, the seller, production site, contracting party and payment recipient need to be understood together.

    How we approach it

    We coordinate the agreed supplier checks and raise missing or inconsistent information for clarification. The depth of review is defined for your project.

    Any change to payment details should be independently confirmed through a previously verified contact before funds are sent.

    2Specifications & qualitySet the reference before production.

    A sample can look right while leaving materials, dimensions, packaging or acceptance criteria open to interpretation.

    How we approach it

    We coordinate written specifications, sample feedback and approvals, then arrange the agreed production follow-up and inspection. Proposed changes come back to you for a decision.

    Inspection covers the agreed checks; product testing and certification requirements are reviewed separately.

    3Quotations & extra costsCompare what the price includes.

    Different prices may reflect different materials, quantities, packaging or delivery conditions. Samples, tooling, testing and handling may also be charged separately.

    How we approach it

    We clarify quotation assumptions and exclusions, compare the commercial basis and explain Pupulan’s commission and any separate service charges before agreement.

    Review the written cost breakdown and the agreed scope before approving the order.

    4Progress & changesSee the issue and the next action.

    Material availability, sample revisions or supplier delays can affect the working schedule. A change needs a clear owner and an agreed response.

    How we approach it

    We follow supplier milestones and share the available facts, the impact on your order and the options requiring your decision. Approved changes are recorded in writing.

    The schedule is confirmed for the actual order and updated when requirements or conditions change.

    THE COOPERATION JOURNEY

    Six milestones, followed by the working records and decisions for each stage.

    From Your Brief to Delivery Follow-up

    1. Understand Your Brief

      We clarify your product, budget, quantities and destination needs before approaching suppliers.

      Explore this stage
    2. Compare Your Options

      We discuss supplier fit and compare quotations on the same specification and commercial basis.

      Explore this stage
    3. Get the Sample Right

      We coordinate samples and revisions, turning your feedback into an approved production reference.

      Explore this stage
    4. Confirm the Order

      We put specifications, pricing, service fees and payment milestones into clear written terms.

      Explore this stage
    5. Follow Production & Quality

      We track supplier progress, coordinate agreed inspections and bring issues to you for a decision.

      Explore this stage
    6. Ship & Stay Connected

      We coordinate consolidation, documents and freight handover, then follow up on reported delivery issues.

      Explore this stage
    YOUR ORDER, STEP BY STEP

    Six Stages. Clear Next Steps.

    The same six milestones, with the records to review and the decisions your team approves.

    1

    Share your sourcing brief

    Tell us what you want to buy: product references, specifications, quantity, target price and currency, destination and preferred trade term. Add testing, labelling, packaging and timing needs. We help clarify missing details and define the work you want us to handle.

    View records & your next decision

    What you receive: A clarified sourcing brief and service scope.

    Your next decision: Confirm priorities, requirements and acceptable alternatives.

    2

    Compare suppliers and quotations

    We approach candidate suppliers with the same brief, carry out basic information checks for each supplier and coordinate commercial discussions. Factory visits and on-site audits can be arranged, with scope and fees confirmed per project. We compare materials, production arrangements, MOQ, packaging, development charges and timing alongside the unit price, highlighting differences that affect your decision.

    View records & your next decision

    What you receive: Supplier options and comparable quotation conditions.

    Your next decision: Choose suppliers to develop and any additional checks to commission.

    3

    Develop and approve samples

    We coordinate samples and pass your feedback to the supplier, covering fit, materials, colours, workmanship, artwork or packaging as needed. Revisions are recorded so the approved sample and written specification provide a clear reference for production.

    View records & your next decision

    What you receive: Sample feedback, an approved specification and approval record.

    Your next decision: Approve the sample, artwork, packaging and acceptance criteria.

    4

    Confirm the order and commercial terms

    We bring the approved specification, quantities, pricing, delivery terms, payment milestones and inspection arrangements into the written order. Pupulan’s commission is based on product value, excluding freight and other charges. Its rate, collection time and separate costs are agreed in writing. Customers pay the goods amount to Pupulan, and Pupulan pays suppliers.

    View records & your next decision

    What you receive: Written order terms and a service and cost breakdown.

    Your next decision: Confirm the order and make payments against the agreed milestones.

    5

    Follow production and review quality

    We follow supplier milestones and bring proposed material, specification or schedule changes back for written approval. Before shipment, we arrange inspection against the approved specification. Sampling or unit-by-unit checks, acceptance criteria and any separate testing are agreed for the order.

    View records & your next decision

    What you receive: Progress updates, inspection findings and any agreed corrective-action records.

    Your next decision: Approve changes, review exceptions and confirm release authority in writing before affected goods move forward.

    6

    Coordinate shipment and follow up

    We coordinate supplier readiness, agreed consolidation, packing information, export documents and freight handover. After dispatch, we share available shipment records and help organise evidence for discussion if you report an issue. Requirements are reconfirmed for repeat orders.

    View records & your next decision

    What you receive: Agreed packing information, shipment documents, handover updates and follow-up records when needed.

    Your next decision: Confirm shipping instructions, review the documents, check goods on receipt and report discrepancies within the applicable claim period.

    VISIBILITY & RESPONSIBILITIES

    Know Where Your Order Stands.

    Explore the information you can review and the decisions your team makes as the order moves forward. Deliverables are confirmed within the agreed service scope.

    Understand the options before you choose.

    We bring supplier responses and quotation differences into a discussion based on your brief. Open questions and proposed alternatives remain visible, so a decision is based on more than the unit price.

    What you can reviewSupplier options, quotation conditions and questions still to resolve.

    Your decisionWhich suppliers to develop, which alternatives to consider and which further checks to commission.

    Know what you are approving.

    Sample feedback, specification revisions and commercial conditions are tied to the order being discussed. Your approvals provide the reference for the next stage of work.

    What you can reviewSample feedback, specification references and written order conditions.

    Your decisionThe sample, artwork, packaging, acceptance criteria and commercial terms.

    See what needs attention next.

    We agree contacts and an update rhythm at the start. Updates focus on supplier progress, unresolved questions and actions. When quality, cost or timing is affected, we explain the available options and seek a written decision.

    What you can reviewProgress updates, open actions and records of agreed changes.

    Your decisionWhether to accept a proposed change, request correction or hold the affected work. Written release authority may be delegated to Pupulan against agreed criteria; exceptions return to you.

    Review the handover before it moves.

    We coordinate the agreed packing information, documents and freight handover. After dispatch, we share available shipment information and help organise the records needed to discuss any reported issue.

    What you can reviewPacking information, agreed shipment documents and handover updates.

    Your decisionShipping instructions, document corrections and the next action on reported discrepancies.

    A shared way of working

    We agree the main contacts, communication channel and update frequency at the start. Your feedback and approvals are kept against the relevant sample or specification version.

    You can discuss sourcing from the beginning or support for an existing supplier order. We define the work Pupulan will coordinate and the tasks that need another responsible party before proceeding.

    Who does what?

    • Pupulan: coordinates the sourcing and execution work included in the agreement, communicates findings and follows up on open actions.
    • Your team: defines the buying requirements, approves samples and commercial decisions, and confirms destination needs with the responsible importer or advisers.
    • Independent factories: manufacture against the agreed specification and address their contractual product and quality obligations.
    • Specialist providers: carry out commissioned testing, inspection, transport or customs services within their own agreed scope.

    The project agreement defines service coverage and separate costs, inspection method and coverage, storage and handling, and shipment responsibilities. Product testing and certification are separate from routine inspection; destination requirements need confirmation with the responsible importer or specialists. Any remedies follow the contract and findings. Review Fees & Service Scope

    BEFORE WE START

    Clear Working Arrangements.

    The points we confirm together before and during a project. These service explanations guide the discussion; the written agreement and order documents define the specific terms.

    Project scope & starting work

    We agree the starting conditions for each project. Chargeable work begins only after your written consent. The scope identifies what Pupulan coordinates, the deliverables and the approvals needed; additional work is discussed before it proceeds.

    Goods payment, commission & separate costs

    Customers pay the goods amount to Pupulan, and Pupulan pays the suppliers under the agreed order. Commission is calculated on product value, excluding freight and other charges; its rate and collection time are confirmed per project. Samples, courier, factory audits, photography and storage are charged separately and confirmed before they are incurred.

    Sample approvals, changes & release authority

    MOQ, sample timing and the production schedule are confirmed for the actual product and order. Changes affecting specification, cost or timing need written approval. Every order receives pre-shipment inspection, with sampling or unit-by-unit checks and acceptance criteria agreed per order. You may authorise Pupulan in writing to approve release against those criteria; exceptions are referred back to you.

    Quality issues & claim support

    If an issue is reported, we help organise the order references, photographs, quantity records and other available evidence and coordinate discussion with the supplier. Responsibility, corrective work and related costs are determined from the contract and the actual findings. The applicable reporting and claim arrangements are confirmed for the order.

    Confidential files, samples & tooling

    Before providing your design drawings, technical information or brand files to any supplier or third party, we obtain your written consent for each disclosure. Ownership, development fees, custody and transfer conditions for custom tooling, fixtures and samples are agreed item by item in writing before development.

    Pausing, cancellation & handover

    If you ask to pause or cancel a project, we first review work already carried out, costs incurred, production progress and supplier commitments. Refunds, remaining goods, tooling, documents and the next actions are confirmed in writing for that order rather than through a universal refund promise.

    BEFORE WE START

    Questions About Working Together.

    Can we work with you if we already have suppliers?

    Yes, you can discuss coordination for an existing supplier order. We first review the product, supplier information and current stage, then confirm which negotiation, inspection, consolidation or export tasks we can take on.

    Can we use only part of your service?

    We can discuss a defined stage or a broader sourcing project. Deliverables, responsibilities and charges are agreed for the project, and chargeable work begins only after your written consent.

    Can goods from different factories be combined?

    Consolidation can be discussed once the product list, quantities, packing sizes, readiness dates and destination are known. Storage, handling and shipment compatibility must be checked before confirming the arrangement.

    How long does the process take?

    Timing depends on product complexity, supplier availability, sample revisions, quantities, testing and transport arrangements. We confirm a working schedule for the actual brief and update it when approvals or conditions change.

    What happens if the sample or inspection is not approved?

    We record the differences and coordinate the next options with the supplier, such as a sample revision, corrective work or reinspection. Any additional cost, timing change and release decision must be agreed before the affected work continues.

    What should I send for the first discussion?

    Send the product or reference images, specifications, quantity, target price and currency, destination and preferred trade term. Add your testing, labelling and packaging requirements and desired delivery window. If details are missing, tell us what is already decided and what you need help to clarify.

    How do you assess whether a supplier fits my order?

    We start with your specification, quantity, destination and commercial requirements, then review candidate responses and coordinate the agreed checks. Samples, relevant production information and quotation conditions inform the next step. A shortlist is a basis for further review, rather than a guarantee of product quality or order performance.

    Can I communicate directly with the factory?

    Yes. You may contact the factory directly. We confirm the contacts, coordination responsibilities and written approval arrangements so instructions remain consistent. Before sharing your design drawings, technical information or brand files with any supplier or third party, we obtain your written consent for each disclosure.

    Can you help with custom products, branding and packaging?

    We can discuss supplier coordination for product development, logos, artwork and packaging within the product scope. Send references, specifications and the rights or permissions needed to use the artwork or brand. Feasibility, minimum quantities, development charges, samples and timing are confirmed with the candidate supplier before commitment.

    What happens if a supplier is delayed?

    We seek an updated supplier schedule, clarify the reason and assess the effect on connected production or shipment tasks. We bring the available options to you and record the agreed response. Revised dates and any additional costs need confirmation; supplier delays do not automatically create a guaranteed replacement delivery date.

    Ready to Discuss Your Sourcing Brief?

    Send your product, specification, quantity, target price and currency, destination, preferred trade term and testing, labelling or packaging requirements.

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