BEFORE WE STARTQuestions About Working Together.
Can we work with you if we already have suppliers?
Yes, you can discuss coordination for an existing supplier order. We first review the product, supplier information and current stage, then confirm which negotiation, inspection, consolidation or export tasks we can take on.
Can we use only part of your service?
We can discuss a defined stage or a broader sourcing project. Deliverables, responsibilities and charges are agreed for the project, and chargeable work begins only after your written consent.
Can goods from different factories be combined?
Consolidation can be discussed once the product list, quantities, packing sizes, readiness dates and destination are known. Storage, handling and shipment compatibility must be checked before confirming the arrangement.
How long does the process take?
Timing depends on product complexity, supplier availability, sample revisions, quantities, testing and transport arrangements. We confirm a working schedule for the actual brief and update it when approvals or conditions change.
What happens if the sample or inspection is not approved?
We record the differences and coordinate the next options with the supplier, such as a sample revision, corrective work or reinspection. Any additional cost, timing change and release decision must be agreed before the affected work continues.
What should I send for the first discussion?
Send the product or reference images, specifications, quantity, target price and currency, destination and preferred trade term. Add your testing, labelling and packaging requirements and desired delivery window. If details are missing, tell us what is already decided and what you need help to clarify.
How do you assess whether a supplier fits my order?
We start with your specification, quantity, destination and commercial requirements, then review candidate responses and coordinate the agreed checks. Samples, relevant production information and quotation conditions inform the next step. A shortlist is a basis for further review, rather than a guarantee of product quality or order performance.
Can I communicate directly with the factory?
Yes. You may contact the factory directly. We confirm the contacts, coordination responsibilities and written approval arrangements so instructions remain consistent. Before sharing your design drawings, technical information or brand files with any supplier or third party, we obtain your written consent for each disclosure.
Can you help with custom products, branding and packaging?
We can discuss supplier coordination for product development, logos, artwork and packaging within the product scope. Send references, specifications and the rights or permissions needed to use the artwork or brand. Feasibility, minimum quantities, development charges, samples and timing are confirmed with the candidate supplier before commitment.
What happens if a supplier is delayed?
We seek an updated supplier schedule, clarify the reason and assess the effect on connected production or shipment tasks. We bring the available options to you and record the agreed response. Revised dates and any additional costs need confirmation; supplier delays do not automatically create a guaranteed replacement delivery date.